You can choose to receive your scheduled check-ins by text message or phone call at the primary phone number on your account.

Yes. You choose the days and times you'd like to receive check-ins, whether you prefer a text or phone call, and your response window of 30, 45, or 60 minutes. You can update your preferences through your Pawmize Portal.

Yes. You can pause and resume your check-ins at any time through your Pawmize Portal, or texting "pause" and "resume" from your primary phone number to the phone number your check-ins come from. While paused, you won't receive scheduled check-ins or follow-ups.

We'll follow up with you twice at the response interval you've selected. If we still don't hear from you, your plan activates and our team begins human-led outreach to your Trusted Contacts in the order you've specified.

A Trusted Contact is someone you've chosen to help coordinate or provide immediate care for your pet if you're unreachable. A Designated Pet Guardian is someone you've identified to provide short- or long-term care, such as a person named in your will or pet trust. The same person can serve in both roles.

Consent confirms that they're aware you've listed them and are willing to be contacted by us in that role. Each person receives the appropriate consent form after you add them to your plan.

If you don't respond to your scheduled check-in and two follow-up attempts, your plan activates. Our team will then begin human-led outreach to your Trusted Contacts in the order you've selected.

We'll follow the outreach instructions you've documented in your plan, including the number of attempts you've asked us to make for each contact, and whether to send your Pawmize Plan to all your Trusted Contacts by email.

Your pet's care information isn't continuously accessible to your Trusted Contacts. If your plan activates, relevant pet details, care instructions, and other information you've provided may be shared with a designated contact or guardian who confirms they will provide care for your pet.

You can update your plan anytime through your Pawmize Portal. We recommend keeping your pet information, care instructions, contacts, guardians, and home-access information current. 

Yes. One membership covers all of your pets, with no per-pet fee or limit on the number of pets you can include. Each pet can have their own detailed profile and care instructions.

Your membership automatically renews each month until you cancel. One membership covers all of your pets. Payments are securely processed through Stripe.

If a payment fails and isn't resolved, your membership and access to the service may be suspended until the payment issue is resolved.

You can cancel anytime through your Pawmize Portal. Your membership will remain available through the end of your current billing period and won't renew for another month. Your account data will then be deleted in accordance with our data-retention policy. If you change your mind before the current billing period ends, you can reinstate your plan through your Pawmize Portal.

If you're not fully satisfied within 30 days of signing up, you can request a full refund of your first month's payment by contacting our billing team atbilling@pawmize.com. Refund requests must be made within 30 days of your original sign-up date.

You can reach us at contact@pawmize.comor (305) 209-9015. Current members can also contact our member support team using the contact information provided in their Pawmize Portal.

Our support hours are Monday–Friday, 9 AM–5 PM Eastern Time. We aim to respond to support inquiries as quickly as possible during business hours.