You can choose to receive your scheduled check-ins by text message or phone call at the primary phone number on your account.

Yes. You choose the days and times you’d like to receive check-ins, whether you prefer a text or phone call and your response window of 30, 45 or 60 minutes. You can also choose to delay outreach to your Trusted People until 9 a.m. the following day, in your local time zone, giving you the rest of the day and overnight to respond to your check-ins. You can update your preferences through your Pawmize Portal.

Yes. You can pause and resume your check-ins anytime through your member portal or by text. While paused, you won’t receive scheduled check-ins or follow-ups.

We’ll follow up with you twice at the response interval you’ve selected. If we still don’t hear from you, our team begins human-led outreach to your Trusted Contacts in the order you’ve specified. If you’ve chosen to delay outreach, we’ll wait until 9 a.m. the following day, in your local time zone, giving you the rest of the day and overnight to respond before we contact your Trusted People.

A Trusted Contact is someone or an organization you’ve chosen to help coordinate or provide immediate care for your pet if you’re unreachable. A Designated Pet Guardian is someone or an organization you’ve identified to provide short- or long-term care, such as a person or an organization named in your will or pet trust. The same person or organization can serve in both roles.

Consent confirms that they’re aware you’ve listed them and are willing to be contacted by us in that role. Each person receives the appropriate consent form after you add them to your plan.

If you don’t respond to your scheduled check-in and two follow-up attempts, your plan activates. Our team will then begin human-led outreach to your Trusted People in the order you’ve selected.

We’ll follow the outreach instructions you’ve documented in your plan, including the number of attempts you’ve asked us to make for each contact and whether to send your Pawmize Plan to all your Trusted People by email.

Your pet’s care information isn’t continuously accessible to your Trusted People. If your plan activates, relevant pet details, care instructions and other information you’ve provided may be shared with a designated contact or guardian who confirms they will provide care for your pet.

We provide your pet’s medical history, vaccination records and behavioral information when we send consent forms so your Trusted People can understand your pet’s needs before agreeing to the role.

You can update your plan anytime through your member portal. We recommend keeping your pet information, care instructions, contacts, guardians, and home-access information current.

Yes. One membership covers all of your pets, with no per-pet fee or limit on the number of pets you can include. Each pet can have their own detailed profile and care instructions.

Your membership is $19.99 per month and automatically renews each month until you cancel. One membership covers all of your pets. Payments are securely processed through Stripe.

If a payment fails and isn’t resolved, your membership and access to the service may be suspended until the payment issue is resolved.

You can cancel anytime through your member portal. Your membership will remain available through the end of your current billing period and won’t renew for another month. Your account data will then be deleted in accordance with our data-retention policy.

If you’re not fully satisfied within 30 days of signing up, you can request a full refund of your first month’s payment by contacting our billing team at billing@pawmize.com. Refund requests must be made within 30 days of your original sign-up date.

You can reach us at contact@pawmize.com or (305) 209-9015. Current members can also contact our member support team using the contact information provided in their Pawmize Portal.

Our support hours are Monday–Friday, 9 AM–5 PM Eastern Time. We aim to respond to support inquiries as quickly as possible during business hours.