Terms of Service

1. What We Are—and Aren’t

Pawmize is a pet care continuity service. We send scheduled check-ins to members, and if a member does not respond to a check-in and two subsequent follow-up attempts, we manually reach out to their designated contacts to arrange care for their pet—based entirely on the member’s documented instructions.

We follow your written instructions as provided. All actions and care described in your plan are intended to be carried out by your designated contacts or guardians. Plan activation and outreach rely on the accuracy and completeness of information and instructions you provide. Pawmize cannot guarantee response times, outcomes, or the availability of any designated contact or third party.

We do not provide physical care, medical advice, legal advice, guaranteed outcomes, or independent judgment regarding appropriate actions to take.

Pawmize does not provide or dispatch emergency responders, animal-control personnel, veterinarians, transportation providers, pet caregivers, or other personnel to a member’s home or other location. Our role is limited to the check-in, communication, and coordination functions described in these Terms.

Pawmize does not monitor the health, wellbeing, location, physical condition, or safety of members or their pets. We do not diagnose, detect, assess, prevent, treat, or respond to any illness, injury, medical condition, behavioral condition, incapacity, or emergency affecting a member or a pet.

A missed check-in means only that we did not receive the required response; it does not constitute a determination that a member is ill, injured, incapacitated, deceased, or experiencing an emergency.

Pawmize is not responsible for diagnosing, detecting, preventing, responding to, or obtaining medical or emergency assistance for any illness, injury, incapacity, medical emergency, or other condition affecting a member or pet. Members remain responsible for obtaining appropriate medical, veterinary, emergency, or other professional assistance when needed.

Pawmize is not a substitute for contacting emergency veterinary services, law enforcement, or any other emergency responder. If you believe your pet is in immediate danger or requires urgent care, you should contact the appropriate emergency services directly.

Pawmize does not guarantee that a member will respond to a check-in, that a designated contact or guardian will respond, or that pet care will ultimately be arranged. Outcomes may depend on the availability, cooperation, and actions of members, designated contacts, guardians, pet-care providers, veterinary providers, shelters, rescues, and other third parties.

Pawmize does not guarantee that a pet will be successfully accessed, transported, boarded, fostered, rehomed, or otherwise cared for following an escalation.

2. Eligibility and Accounts

You must be at least 18 years old, able to form a binding contract, and reside in the United States to use the Service. The Service currently supports members in the Eastern, Central, Mountain, and Pacific time zones only.

You are responsible for ensuring that all information you provide remains accurate and current. You agree to use the Service only for lawful purposes and to maintain the security of your account credentials.

3. Subscriptions, Billing, and Cancellations

Plans and Fees

Subscriptions are billed monthly. One subscription covers all of your pets—there is no per-pet fee and no limit on the number of pets included in your plan. Beyond the initial 30-day money-back guarantee, all fees are non-refundable except as required by law.

Payment Processing

Payments are processed through Stripe, Inc. Pawmize does not store complete card details.

Renewal and Cancellation

Your subscription automatically renews at the end of each billing cycle unless canceled. You may cancel at any time by logging into your Pawmize Portal. Cancellation stops future renewals but does not generate a refund for the current term.

Suspension for Non-Payment

If a payment fails and remains unresolved, we may suspend or terminate your access until payment is resolved.

4. How Plan Activation and Outreach Work

Check-ins

We send up to one check-in per day at your scheduled time by your choice of voice call or SMS message. If you do not respond, we follow up twice, each spaced at your chosen interval of 30, 45, or 60 minutes apart, before your plan activates.

Activation

If there is still no response, your plan activates and we begin human-led outreach via phone call, text message, and/or email to your designated contacts in your chosen order in an effort to confirm care for your pet.

Following Your Instructions

If no contact confirms care for your pet, Pawmize will attempt to reach each of your contacts the number of times you have specified. We cannot guarantee your contacts will respond or take action.

Pause and Resume

You may pause check-ins at any time by logging into your Pawmize Portal or by following the prompts in a check-in. No check-ins or follow-ups will be sent during a paused period.

5. Your Responsibilities

You agree to:

• Maintain accurate and complete information regarding your pets, contacts, pet guardians, and instructions.
• Obtain written consent from each designated contact and guardian before listing them.
• Provide each contact’s correct and current phone numbers and email addresses.
• Use the Service lawfully and not for harassment, misuse, or fraud.
• Understand that message delivery depends on third-party carriers and networks beyond our control.

Members are responsible for keeping their contact information, pet information, care instructions, designated contacts, designated guardians, and home-access information accurate and current.

Pawmize is entitled to rely on the information and instructions in your account as accurate, complete, current, and authorized. To the maximum extent permitted by law, Pawmize is not responsible for consequences resulting from inaccurate, incomplete, outdated, misleading, or unauthorized information or instructions provided by you or on your behalf.

You are responsible for providing accurate and current information about known aggression, bite history, behavioral concerns, handling restrictions, medical conditions, contagious conditions, or other circumstances that could reasonably affect the handling or care of your pet.

You are also responsible for communicating material risks directly to your Trusted Contacts, Designated Pet Guardians, and other care providers where appropriate.

Pawmize is intended to supplement—never replace—regular communication with the people involved in your pet’s care.

6. Communications Consent

By enrolling, you consent to receive check-ins, follow-ups, and plan-related messages by text, phone, and/or email at the numbers and addresses you provide. Message and data rates may apply. Operational messages related to your plan are required for service; you may opt out of promotional emails at any time.

7. No Guarantees; Availability and Reliability

We do not guarantee response times, outcomes, or that any contact, provider, or third party will act, be reachable, or provide care. The Service may be unavailable during maintenance, outages, or technical difficulties.

Pawmize is a communication and coordination tool only. We do not guarantee any outcome, including that your pet will receive care, and we are not responsible for the actions or inactions of your designated contacts or any third parties.

You should maintain backup arrangements and not rely solely on Pawmize as your only contingency for pet care.

8. Third-Party Care, Pet Custody, and Animal-Related Risks

Pawmize facilitates communication and coordination but does not take custody, possession, supervision, or control of any pet and does not itself secure or provide physical care.

Pawmize cannot guarantee that another person or organization will assume responsibility for a pet or that a pet will receive any particular type, timing, duration, or standard of care.

Pawmize does not supervise or control Trusted Contacts, Designated Pet Guardians, veterinarians, boarding facilities, shelters, rescues, transportation providers, caregivers, or other third parties.

We cannot guarantee that any such person or organization will respond, accept responsibility for a pet, follow your instructions, provide appropriate care, return a pet to you, or place or maintain a pet in any particular home, facility, shelter, rescue, or other location.

To the maximum extent permitted by law, Pawmize is not responsible for the independent acts, omissions, decisions, misconduct, negligence, or disputes of such third parties, including alleged neglect or inadequate care; surrender, transfer, boarding, fostering, sheltering, rehoming, or other placement of a pet; failure to follow a member’s instructions; or disputes concerning possession, custody, ownership, control, placement, or return of a pet.

Pawmize does not handle, transport, board, restrain, supervise, or take custody of pets. To the maximum extent permitted by law, Pawmize is not responsible for bites, attacks, escapes, injuries, property damage, disease transmission, or other harm caused by or involving a member’s pet.

9. Acceptable Use

You may use the Service only for lawful purposes. You may not probe, scan, disrupt, interfere with, bypass, or circumvent our systems or security measures; introduce malware or malicious code; misuse communications; access or attempt to access another user’s account; impersonate another person or entity; transmit false or misleading information; collect or track another person’s personal information without authorization; spam, phish, scrape, harvest, or use automated extraction tools to access or exploit the Service; or reproduce, sell, resell, or exploit any portion of the Service except as expressly permitted by us.

We may suspend or terminate accounts for violations of this section.

10. Privacy and Data Security

Our Privacy Policy, available on our website, explains how we collect, use, store, share, and protect your information.

11. Intellectual Property

The Service and its content, features, functionality, software, text, graphics, images, video, audio, designs, trademarks, logos, service names, and other materials are owned by Pawmize, Shy Grove Ventures LLC, or their licensors and are protected by applicable intellectual property laws.

These Terms permit you to use the Service for your personal, non-commercial use only. Except as expressly permitted by us, you may not reproduce, distribute, modify, create derivative works from, publicly display, publicly perform, republish, download, store, transmit, sell, or exploit any portion of the Service or its content.

You grant us a limited license to process information and content you submit as reasonably necessary to operate, support, secure, and improve the Service.

12. Third-Party Services and Shopify

We integrate with third-party platforms and service providers, including Stripe, Twilio, Airtable, Shopify, Make, and others. Those services may be governed by their own terms and privacy policies, and we are not responsible for their independent acts or omissions.

Our website and certain online services may be powered or supported by Shopify. Shopify provides technology and platform services that enable us to offer portions of the Service, but your purchase of a Pawmize membership and your contractual relationship for the Pawmize Service are directly with Pawmize, not Shopify.

To the maximum extent permitted by law, Shopify and its affiliates are not responsible for Pawmize’s performance of the Service or for claims arising from your membership or transactions with Pawmize.

13. Feedback

If you voluntarily provide ideas, suggestions, reviews, comments, proposals, or other feedback about Pawmize or the Service, you grant Pawmize a non-exclusive, worldwide, perpetual, irrevocable, royalty-free, sublicensable license to use, reproduce, modify, publish, display, distribute, and otherwise use that feedback for purposes including operating, improving, developing, and promoting the Service.

You represent that you have the right to provide the feedback and that our permitted use of it will not violate the rights of any third party. We are not obligated to compensate you for feedback or to treat it as confidential.

14. Disclaimers

Pawmize is not an emergency-response service, dispatch service, medical or veterinary provider, health- or wellbeing-monitoring service, insurer, or legal adviser.

We do not warrant or guarantee that check-ins or communications will be delivered or received, that a missed check-in will identify an emergency or incapacity, that any person will respond or provide care, or that any particular outcome will occur.

15. Limitation of Liability

To the maximum extent permitted by law, Pawmize, Shy Grove Ventures LLC, and their affiliates, officers, directors, employees, agents, contractors, licensors, and service providers will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, lost profits, loss of data, or similar losses arising out of or relating to the Service.

Without limiting the foregoing, and to the maximum extent permitted by law, Pawmize is not liable for losses arising from the acts or omissions of members, Trusted Contacts, Designated Pet Guardians, pet-care providers, veterinarians, shelters, rescues, transportation providers, or other third parties; the failure of any person to respond or provide care; the location, placement, custody, possession, condition, injury, illness, neglect, loss, escape, surrender, transfer, or death of a pet; animal bites, attacks, disease transmission, injuries, or property damage; or a member’s illness, injury, incapacity, medical condition, medical emergency, or death.

Our total aggregate liability for any claim arising out of or relating to the Service will not exceed the amount you paid to Pawmize in the three months preceding the event giving rise to the claim.

Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited.

16. Indemnification

You agree to defend, indemnify, and hold harmless Pawmize, Shy Grove Ventures LLC, and their affiliates, officers, directors, employees, agents, contractors, licensors, and service providers from and against third-party claims, losses, damages, liabilities, costs, and reasonable attorneys’ fees arising from or relating to:

• Your use or misuse of the Service;
• Your content, information, instructions, or failure to keep them accurate and current;
• Our contacting your Trusted Contacts or Designated Pet Guardians at your direction;
• The behavior, condition, handling, custody, or care of your pet, including bites, attacks, injuries, property damage, or disease transmission;
• Your breach of these Terms; or
• Your violation of applicable law or the rights of a third party.

This applies except to the extent caused by conduct for which Pawmize cannot lawfully disclaim responsibility.

17. Changes to Services and Pricing

We may modify features or pricing with advance notice where required. We may modify, suspend, or discontinue any part of the Service at any time. If you disagree with changes, you may cancel before they take effect.

18. Termination

You may cancel your subscription at any time by logging into your Pawmize Portal. Cancellation stops renewal but does not entitle you to a refund for any remaining portion of your active term unless required by law.

We reserve the right to refuse, suspend, or terminate access to the Service at any time.

19. Changes to These Terms

We may update these Terms from time to time. We will post the current version on our website and will provide notice of material changes when required by applicable law.

Any material change will become effective on the date stated in the applicable notice. Your continued use of the Service after updated Terms become effective constitutes acceptance of the updated Terms, to the extent permitted by law.

20. Dispute Resolution and Arbitration

Disputes will first be addressed informally. If unresolved, they will be submitted to binding arbitration under the American Arbitration Association’s Consumer Rules. You and we waive any right to class actions.

Either party may file in small-claims court in Miami-Dade County, Florida.

21. Governing Law and Venue

These Terms are governed by the Federal Arbitration Act and, otherwise, Florida law. Venue lies in Miami-Dade County, Florida.

22. Electronic Consent and Notices

By checking “I agree” or continuing use, you provide your electronic signature under the E-SIGN Act. We may send notices by email, SMS, or posting on our site.

23. Miscellaneous

These Terms and the Privacy Policy are the entire agreement. If any part is unenforceable, the rest remains effective. Failure to enforce is not a waiver.

You may not assign your rights or obligations under these Terms without our consent. We may assign or transfer these Terms and our rights and obligations in connection with a merger, acquisition, reorganization, asset sale, or other transfer of all or part of our business.

24. Contact Us